Shipping policy

Shipping Policy

Effective Date: 24 September 2026

At E-STOP, we aim to provide customers with access to a wide range of electronics, accessories, kitchenware, gaming products, and other products sourced from trusted suppliers.

1. International Suppliers

E-STOP products are supplied and fulfilled by international suppliers.

Because products may be shipped internationally, delivery can take longer than standard domestic deliveries.

Please allow up to 3 weeks (21 days) from the date of your order for your product to arrive before contacting us regarding the status of your shipment.

This timeframe allows for international processing, dispatch, transportation, customs processing, and local delivery.

2. Order Processing

Orders are generally processed after payment has been successfully received.

Processing and dispatch times can vary depending on the supplier, product availability, and shipping service.

Some products may take several business days to be processed before they are dispatched.

3. Estimated Delivery Time

For products supplied by international suppliers, delivery may generally take approximately:

10–21 days from the date of purchase.

In some circumstances, delivery may take longer due to:

International shipping delays
Customs processing
Weather events
Public holidays
High shipping volumes
Airline or freight delays
Courier delays
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control

Delivery timeframes are estimates and are not guaranteed.

4. Please Allow 3 Weeks Before Contacting Us

Because many E-STOP products are shipped internationally, please allow up to 3 weeks (21 days) from the date of purchase before contacting us about a shipment that has not yet arrived.

This allows sufficient time for the international shipping process and tracking information to update.

If your order has not arrived after 21 days, please contact us with your order number and we will assist with checking the shipment.

If tracking information indicates an issue before the 21-day period, you may contact us sooner and we will assist where reasonably possible.

5. Tracking

Where tracking is available, tracking information will be provided once the shipment has been dispatched and tracking information becomes available.

International tracking may not update continuously while the parcel is travelling between countries.

Tracking updates may resume when the parcel reaches New Zealand and enters the local delivery network.

6. Customs and Import Processing

International shipments may be subject to customs processing, biosecurity requirements, or other import procedures.

These processes can sometimes cause additional delivery time.

Where applicable, customers are responsible for complying with any applicable requirements or charges associated with importing products into New Zealand, except where E-STOP has expressly stated otherwise.

7. Shipping Costs

Shipping costs, if applicable, will be displayed during checkout.

From time to time, E-STOP may offer free shipping or promotional shipping offers. Any applicable conditions will be displayed with the relevant offer.

8. Delivery Address

Customers are responsible for providing accurate delivery information, including:

Full name
Street address
Suburb
City
Postcode
Contact details

Incorrect or incomplete delivery information may result in delays or additional delivery charges where permitted by law.

9. Delayed, Lost or Missing Orders

If your order has not arrived after the 21-day estimated delivery period, please contact E-STOP with your order number.

We may investigate the shipment with the relevant supplier, international carrier, or local delivery provider.

If an order is confirmed as lost or otherwise requires a remedy, we will work with the customer to resolve the issue in accordance with applicable consumer law.

10. Damaged Products

If your product arrives damaged, please contact E-STOP as soon as reasonably practical.

Where possible, please provide photographs of the packaging and damaged product to help us investigate the issue.

We will assess the situation and provide an appropriate remedy in accordance with applicable law.

11. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us with your order number and details of the issue.

We will investigate the matter and work with you to resolve it.

12. Multiple Products in One Order

If you purchase multiple products, your items may arrive in separate packages and at different times, particularly where products are supplied by different international suppliers.

You may therefore receive multiple tracking numbers or deliveries for the same order.