Terms of service

Terms of Service

Effective Date: 24 September 2026

Welcome to E-STOP. These Terms of Service govern your use of our website and your purchase of products from E-STOP.

By using our website or placing an order, you agree to these Terms of Service.

1. About E-STOP

E-STOP provides electronics, accessories, kitchenware, gaming products, and other consumer products through our online store.

References to "E-STOP", "we", "us", or "our" mean E-STOP. References to "you" or "your" mean the customer or website user.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorised access to our systems.
Interfere with the operation or security of the website.
Copy or misuse our website content without permission.
Submit information that is false, misleading, or fraudulent.

We may restrict or suspend access to the website where reasonably necessary to protect our business, customers, or website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and availability are accurate.

However, minor differences may occur between product images and the actual product, including differences in colour, packaging, dimensions, or appearance.

We reserve the right to correct genuine errors in product information, pricing, or availability.

4. Product Availability

Products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout.

If a product becomes unavailable after you place an order, we will contact you and, where appropriate, provide a refund for the unavailable product.

5. Prices

All prices are displayed in the currency stated on our website.

Prices may change from time to time. The applicable price will generally be the price displayed at the time your order is placed, subject to obvious pricing or listing errors.

Shipping charges and other applicable costs will be displayed during checkout.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

An order is not necessarily accepted until E-STOP confirms the order.

We may cancel or decline an order where reasonably necessary, including where:

A product is unavailable.
There is an obvious pricing or description error.
Payment cannot be authorised.
We suspect fraudulent or unauthorised activity.
We are unable to fulfil the order.

If payment has already been taken for an order that we cancel, we will arrange an appropriate refund.

7. Payment

Payment must be successfully completed using the payment methods available at checkout.

Payment services may be provided by third-party payment providers. Your use of those payment services may also be subject to the provider's own terms and policies.

8. Shipping and Delivery

We will provide available shipping options and estimated delivery timeframes at checkout or on our Shipping Policy page.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, weather events, public holidays, natural disasters, or incorrect delivery information.

You are responsible for providing accurate shipping and contact information.

9. Returns, Refunds and Faulty Products

Our Returns & Refunds Policy explains how returns and refunds are handled.

If a product is faulty, damaged, defective, or does not meet applicable consumer guarantees, please contact us so that we can assess the issue and provide an appropriate remedy.

Nothing in these Terms of Service is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded, restricted, or limited under applicable law.

10. Consumer Rights

If you are purchasing as a consumer in New Zealand, applicable New Zealand consumer protection laws may provide rights and guarantees in relation to products and services.

These rights may apply regardless of any voluntary warranty or return policy offered by E-STOP.

Nothing in these Terms of Service limits your rights under applicable law.

11. Manufacturer Warranties

Some products may include a manufacturer's warranty.

Where applicable, manufacturer warranties are subject to the manufacturer's warranty terms.

A manufacturer's warranty is additional to, and does not replace, any rights you may have under applicable consumer law.

12. Electronics and Product Safety

Electronic products, batteries, chargers, appliances, and other products must be used according to the manufacturer's instructions.

You should not use products that appear damaged or unsafe.

Where applicable, customers should follow instructions relating to charging, installation, storage, maintenance, and disposal.

13. Third-Party Products and Services

Some products, payment services, delivery services, applications, or links available through our website may involve third parties.

E-STOP is not responsible for third-party websites or services that are outside our reasonable control.

Third-party services may have their own terms and privacy policies.

14. Intellectual Property

The E-STOP name, logo, branding, graphics, photographs, text, website design, and other original content are owned by or licensed to E-STOP unless otherwise stated.

You may not reproduce, modify, distribute, sell, or commercially exploit our content without our written permission, except where permitted by law.

15. User Reviews and Content

If you submit a review, photograph, comment, or other content to E-STOP, you must ensure that you have the right to submit that content.

You must not submit content that is unlawful, misleading, abusive, defamatory, discriminatory, infringing, or otherwise inappropriate.

We may remove content that violates these requirements or applicable law.

16. Website Accuracy and Availability

We aim to keep our website accurate and available, but we do not guarantee that the website will always be uninterrupted, error-free, or free from technical problems.

We may update, modify, suspend, or discontinue parts of the website when reasonably necessary.

17. Limitation of Liability

To the maximum extent permitted by law, E-STOP will not be responsible for indirect or consequential losses arising from your use of the website or products.

Nothing in these Terms excludes or limits liability or consumer rights where doing so would be unlawful.

18. Privacy

Your personal information will be handled in accordance with our Privacy Policy.

By placing an order, you acknowledge that information necessary to process and deliver your order may be shared with relevant payment providers, delivery providers, and service providers.